Who We Are

Across BPO bring new ideas, inspiration and passion to help you succeed in a changing business environment.

  • Across Bpo is an International Call Centre & BPO Services provider.It was started to help our clients do business better by applying our domain expertise with the vision to exceed expectations in delivery. We offer a comprehensive range of Data and Business Process solutions; typically we can reduce costs by 30-40% whilst improving service quality and delivery. Working with us frees up management time allowing our clients to focus on product development and new markets and also offer the flexibility to try new ideas. Across BPO offers world class Call Centre & BPO Services to Clients across the world.

  • We have acquired excellence in delivering an enhanced level of Customer satisfaction to our Clients. Across BPO offers superior Inbound / Outbound Call Centre Services, BPO Services & Telemarketing Services. Our focus is on the attainment of “Clients Business Goals”. Telephone is just as a tool to engage with the market and speak intelligently about our clients' solutions. Tell us who are your target audience and we will focus on finding and speaking to that specific individual which will benefit most.

  • We have experienced staffs in telemarketing and sales who can deliver 100% results. Our Intelligent Sales approach has consistently delivered exceptional sales results for clients . We can clearly demonstrate from the results of independent campaigns how our pro-active and intelligent methods consistently outperform 'regular telemarketing' campaigns.

    • Clients

    The majority of OUR clients have been with us for a long time and many of our clients are available for reference purposes if required. If you would like further information on them,Or if you would like to be a part of our clients list and enhance your business then please contact us : 6th Floor,Door no F8,45/115 Kanawha Chamber,Nelson Manickam Road,Aminjikarai, Chennai 600029, India. Ph No: +91 4447952620, Email: susan@arbleadsolutions.com

    What We Do

    • Inbound and out bound sales/customer service
    • Appointment Scheduling
    • Telemarketing
    • Marketing Services
    • Market Research
    • Telephonic Surveys
    • Leads generation
    • BPO services
    • Out sourcing
    Just give us a ring and we will be happy to discuss how our services can be an advantage to your Business.

    How do we Execute results?

    Gather clients requirement:

    We will thoroughly analyze and understand your goals and objectives and carefully chart out the most suitable and efficient path to traverse. We can assure you that each campaign is customized to suit your specific requirements and are unique in their approach.

    Scripting:

    Arrive at the right balance of questions that would whet the curiosity of the customer and sustain interest. The callers are also trained internally to think on their feet and tactfully handle any customer.

    Quality:

    we have in-house tools and techniques have been designed for third-party assessment, including offline call monitoring, and satisfaction surveys which are unique in the industry We adhere to an effective Quality Management System; constantly analyze process performances and focus on continuous process improvements. We will fix the average call time thereby forecasting an almost-accurate call volume for all campaigns. The Quality Monitoring Tool developed in-house is a part of the Absolute Live analytics and the backbone of the call and transaction auditing function. The tool is instrumental in collecting assessment data online, as well as managing all reporting activities. Full reports on successful calls, abandoned ones and wait time. The quality teams monitors both inbound and outbound calls made by call centers overseas for assessment on various parameters, such as call handling skills, soft skills, diagnostic and resolution skills. Based on the process performance metrics, proprietary

    Follow-up:

    We see each campaign through and through. The customer needs to assured of your commitment without being overbearing. Experience has given us the knowledge to know when to be confidently progressive and the wisdom to not overstep the fine line.

    Monitering:

    The resources, the calls, the infrastructure and the technologies are subject to continual monitoring. The quality checks are designed to meet the goals and objectives of each campaign. ACROSS BPO is committed to improving its processes by enhancing quality standards and increasing operational efficiency. Adoption and application of Six Sigma-based framework help us target continuous improvement as a growth strategy.

    If your looking to make change and willing to learn ,here we give you an opportunity just grab it!!

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    Company Address

    • 6th Floor,Door no F8,45/115 Kanawha Chamber,
      Nelson Manickam Road, Aminjikarai,
      Chennai 600029,
      India.

    • Landline No : +91 4447952620
    • Email: susan@arbleadsolutions.com